Individuals and organizations function at maximum efficiency when working toward their own clearly defined goals. Management and employees also must be working in concert toward mutually shared goals for the organization to achieve maximum productivity.
Synergy 1 is dedicated to continuous performance improvement. Our business is facilitating and coaching processes that enable our clients to achieve the competitive advantage necessary to succeed in business as well as life.
Our work is based work on our belief that Coaching Based Leadership, Customer Focused Attitude, Strategic Planning and Continuous Improvement are the building blocks of success for organizations as well as individuals.
If you are seeking lasting measurable changes that will lead to the measurable result you desire, our programs will start you on your way to a significant sustainable result!
Strategic Planning
Customer Loyalty
Executive Leadership Development
Supervisor/ Manager
Leadership
Success in Sales
Youth Development
DI.AL.O.G. Organizational Assessment
Executive Coaching
STRATEGIC PLANNING
The best way to predict the future is to create it! Strategic Planning is a process that determines the future of the organization and what organizational resources will be needed to ensure long term success.
Properly implementing the Strategic Plan will create higher levels of motivation and commitment and fuel continuously higher levels of achievement from everyone within the organization.
The Strategic Planning Process provides a format for developing specific strategies, converting those strategies into a business planning process and establishing measurable and attainable organizational goals. It is a process that involves not only determining where an organization wants and needs to go, but also, how it is going to get there.
Strategic Planning Process
CUSTOMER LOYALTY
Developing loyal customers and exceeding their expectations is the critical difference in creating sustainable organizational success. Loyal customers are essential to organizational growth and success: They always return; they brag about your organization which provides word of mouth advertising; they are willing to pay more for your product or service; and if there is a mistake, loyal customers are more forgiving.
Outstanding Customer Service providers know most buying decisions are not based on need, but rather emotion and that the only way to create Customer Loyalty is through an emotional connection. When people are not treated according to their expectations, they will take their business elsewhere. In addition, they relay their dissatisfaction to 10 or more other potential customers. Excellence in Customer Service pays off dramatically at the bottom line in every industry.
The Customer Loyalty Process participants will assess their ability to understand and manage their emotions, recognize the emotions of others, and develop the ability to manage relationships with customers and peers effectively. Participants will also assess the Connection Points in the Customer Interaction Process and learn how to turn those Connection Points into positive outcomes for their customers. They will also assess their communication styles, attitudes, goal setting techniques, and develop a plan of action that will increase their skill level to connect emotionally to customers.
Critical Issues Covered
What do Customers Really Want?
EXECUTIVE LEADERSHIP
“Your challenge is to create an organization that will maintain consistent growth and improvement in an environment rife with rapid change.”
Success in today’s complex global arena is challenging and the rules are always changing. We can be assured of several things: The challenges facing us today will become even more complex; the speed with which change is occurring will increase; and the competition will intensify.
To create and lead an organization that will maintain a competitive advantage during these turbulent times, many executives will have to transform an organizational culture that is based on yesterday’s paradigms and ideas. Priorities must shift and thinking must change. Attitudes and behaviors reflecting new and different social and organizational values must be adapted. For many people, learning to adjust to change will be difficult, and managing change will present even greater challenges. Organizational success will require leadership that is focused on positive results!
The Executive Leadership Process offers a proven path to help you create an environment in which people will be excited about operationalizing the established vision. It will provide you with the techniques for aligning your resources and guidelines for effectively leading people to higher levels of performance.
Critical Issues Covered
MANAGER DEVELOPMENT Today’s management requires the skills to manage people to a higher level of productivity and successful outcomes. Every company and organization is forced to accomplish more with less in this global business environment. Effective managers are a key ingredient for increased profitability and growth for organizations.
“Managers and supervisors who know how to lead are a key ingredient for increased profitability and growth for organizations.”
The Management Development Process is designed to help managers develop the skills needed to do more with less and be able to aggressively accomplish organizational and personal goals and objectives. As a result of this process, managers understand why and how they can be essential to achieving the organization’s goals. This process makes management development not only possible, but eminently profitable.
Critical Issues Covered
SALES
"The field of sales has experienced some dramatic and far-reaching changes over the years.”
Whether you are selling a product or service, whether you represent a well known, established company or a new start up, one fact remains clear: Today’s buyers are more informed and have more options than ever before.
Success in the world of sales depends on your ability to determine your customers’ needs and provide a solution.
The Sales Development Process offers a comprehensive, concise process that will help develop a skilled, successful sales professional. By uniting current sales skills with a personal development system, a sales professional will uncover a system that will lead to higher levels of achievement.
Critical Issues Covered
Developing personal leadership is a critical component in bringing today’s youth into society and the workforce as healthy, productive contributors.
In many cases, attitudes will directly determine whether a young person turns a problem into an opportunity or succumbs to it; whether they behave in ways that benefit others or remain self-absorbed. Interpersonal skills, when combined with increased knowledge and goal setting behavior, enhance the ability of youth to assess the impact of their existing and future success. The end result is young people transition beyond traditional learning and start taking control of their destiny.
The Rising Stars Process contains all of these components along with innovative self-directed learning strategies by which young people take responsibility for their own personal improvement and constructivism.
Critical Issues Covered
D.I.AL.O.G. Successful organizations are continually looking for the critical elements which contribute to success. But, what are the critical elements which lead to organizational success?
ORGANIZATIONAL ASSESSMENT INSTRUMENT
Balancing the interrelationships of an organization’s systems and departments are a key element in determining overall success. If, for example, the marketing and R & D departments are not working together, the result may be the creation of products or services that do not satisfy customer requirements. In addition, if the employees do not the organization’s goals, the organization is out of alignment and the goals will probably not be achieved. Organizations that learn to identify new relationships between what they do and the results they seek can increase the gap between themselves and their competitors.
What is D.I.AL.O.G.?
D.I.AL.O.G. (Data Indicating Alignment of Organizational Goals) is an organizational assessment tool that provides information as to how well critical elements are working together to achieve business and strategic goals. It also identifies which of these critical elements are working against you. We are not concerned with measuring communication for communication’s sake, but rather how effectively is an organization communicating to its employees. Our approach is outcome focused rather than simply measuring non-relevant activities.
There are 7 critical areas measured in the D.I.AL.O.G. Process. After years of research and validation these 7 areas have been found to be those with the greatest impact upon the development or organizational effectiveness. They are also the 7 areas that have been identified by NIST and make up the Criteria for Performance Excellence as used in the Baldrige National Quality Program.
Key Activities
